Shipping policy

Shipping Policy

INTERNATIONAL SHIPPING

We do not have control over customs and are therefore not able to be responsible for delays that may occur. Tracking information will be made available to you as soon as it is made available to us.

APPROXIMATE SHIPPING TIMES

(Does not include weekends/public holidays.)

a) USA: 7 to 16 business days (tracking system available)

b) Rest of the World: 7 to 21 business days (tracking system availability varies)

Delayed Delivery: In very rare instances, packages may take longer than the stated expected time frame. Unfortunately, we are unable to control shipping times and any unexpected delays that may occur en route, and we seek your understanding and patience should this occur. In such cases, we will ship out a new package if there are no tracking updates for more than 30–60 business days.

This may especially be true during the busier holiday seasons at the year's end (November to December), during promotions, or other high-volume periods.

PROCESSING TIME VS SHIPPING TIME

Please note that processing time (4–6 business days) is different from shipping time and should be added to the total delivery time. Orders generally take 4–6 business days to be fully processed (checked, packed, forwarded to logistics, and sent to the post office).

After your order has been processed, our shipping company will dispatch your package. An email with your online tracking information will be sent once it becomes available.

Processing time may, in very rare instances, take longer than the stated timeframe. During busy periods such as holidays or promotions, processing may take longer. We do our best to deliver orders as quickly as possible and appreciate your patience.

CANCELLING AN ORDER

Once an order is placed, we will not be able to cancel it after 30 minutes, as your order may have already been processed.

Please Contact Us as soon as possible if you would like to cancel an order that you have just placed.

UNCLAIMED ORDERS

We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of an incorrect or insufficient address.

If you notice an incorrect or insufficient address after receiving your confirmation email, please Contact Us immediately with your updated shipping information.

Once we process the order, we are unable to change the shipping address and cannot be held responsible for incorrect or insufficient addresses provided by the customer.

REFUND POLICY

We typically do not offer refunds on products, as shipping times and product descriptions are clearly stated on each product page. It is the customer's responsibility to review this information before making a purchase.

However, if your product arrives damaged, you may send clear photos of the product, packaging, and your order information: Contact Us. Our team will review your claim and determine an appropriate resolution.

CUSTOM / DUTY FEES

Customs fees, import duties, and taxes are the responsibility of the customer. Please check with your local customs agency regarding any applicable fees.

Please also note that customs inspections may occasionally delay the delivery of your package.

SEPARATE PACKAGES

In some instances, an order may be shipped in separate packages for any of the following reasons:

  • Certain items may be on backorder.

  • Weight restrictions imposed by shipping carriers.

  • Products may ship from different warehouse locations to provide the best selection at affordable prices.

HOLIDAY SEASON

Due to high sales volume during October, November, and December, shipping and processing times may be longer than usual.

Our customers are important to us, and we strive to provide the best possible service. We appreciate your patience during these busy periods and will do our best to ensure your order arrives as quickly as possible.

CONTACT US

SOLIANA
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